Purpose of Function:
The Head of Sales & Service Safety is a member of the cross-functional Management Team in the country and contribute to the development of the country specific business strategy.
The Head of Sales & Service Safety directs and controls the sales function for the company to achieve agreed sales volumes and develops policies and procedures that will meet the objectives of the country’s sales & Service strategy.
Tasks and Responsibilities:
The principle duties of the Head of Sales & Service include but are not limited to these roles:
Lead and manage all sales personnel responsible for Draeger’s customers within Thailand and support channel partners in Myanmar, Cambodia, and Laos.
Develop company’s corporate strategy and support the implementation of long-term visions & goals
Create and implement suitable strategies to achieve both short- and long-term business growth plans as well as corporate objectives.
Monitor the performance of both direct and indirect sales channels and take remedial action where necessary to ensure that sales targets are met.
Develop and control budget for the sales function to ensure that all financial/ expense target is met and that all necessary financial controls are in place to comply with company and regulatory requirements.
Develop and maintain relationships with key customers and other relevant bodies to ensure that the company’s maximum sales potential is realized.
Monitor the sales performance of competitors to ensure that the company maintains and develop its competitive position
Develop and implement a customer service strategy which provides short- and long-term customer satisfaction and meets corporate objectives
Organize customer service to ensure all quotations and customer support are carried out efficiently in collaboration with the operations function
Deploy the global CRM strategy and maintain the local CRM processes to ensure and optimal utilization of the system and a high level of data quality
Develop & Implement local Sales Channel partner strategies in accordance with regional and global strategies maximizing market coverage and sales efficiency
Manage and update the sales funnel regularly
Collate information about market trends and competitor intelligences for all products, market segment and customer areas and ensure good communication with local and regional marketing organization
Support the implementation of the marketing plan in close collaboration with the local/ regional marketing organization
Coordinate a budget/ business plan/ midterm planning in close collaboration and agreement with the country manager regarding net sales, expenses, global gross profit, and capital employed targets for sales within the company
Provide high quality sales and related data in order to ensure proper input for the financial rolling forecast
Manage proper follow up of DSO (Account Receivable)
Bachelor degree of Engineering
15 years of work experience in Sales and 5 years in Management level with proven track record in sales
Excellent communication skills both Thai and English.
Analytical abilities and strategic thinking.
Ability to manage a team and Profit & Loss
Strong influencing, problem-solving and negotiation skills
If you would like to apply for this position, please send your resume to firstname.lastname@example.org or fill in your information on the section below.
*All applications will be treated in strict confidentiality. All material submitted in connection with your application will become part of our confidential recruitment files. We regret that only shortlisted candidates will be notified.